Q Do you ship worldwide?
A Yes absolutely. Even though we are based in Australia, and our products either ship from our Australian warehouse or from our suppliers based in South East Asia, we are delighted to be able to ship overseas and around the world. Please refer to our shipping policy for further details.
Q How long will it take before my gorgeous purchase arrives?
A Our products come from different locations so shipping time varies.
Please allow a normal transit time of 1-7 business days if the product has come from our warehouse in Australia. Our preferred Postage Provider is Sendle.
Should you wish for a speedier delivery time, please contact us for a quote on firstname.lastname@example.org
In very rare instances, if the item is made to order and coming from overseas, a longer delivery time of 4-6 weeks may be experienced i.e 4 weeks to hand make and 2 weeks to ship from overseas. You will be advised accordingly. Please be aware that in some cases, a product may have sold out and the artisan is remaking it by hand. However we will endeavour to keep you informed as to the expected delivery time and offer you peace of mind that, should you not wish to wait you will have the option at this stage to cancel the order and choose an alternative item.
Shipping times may arrive in less time than stated here.
Please refer to our Shipping Policy.
Q What are the shipping costs?
A As a special promotion, some items may have "free shipping" This will be clearly stated in the description and at checkout. Otherwise, if your item is being shipped from our warehouse in Australia, it will attract a flat rate of shipping of $6.95 for delivery anywhere within Australia. Sometimes a small charge may be incurred for certain heavier items or orders but this will be advised in the product description. Should you wish for the shipping time to be expedited, please contact us for a quote at email@example.com
For items shipped directly from our Suppliers in South East Asia, shipping cost will vary according to the cost of the item. The shipping cost is stated at Checkout.
Be assured that we will not profit from shipping costs.
Should you wish for the shipping time to be expedited, please contact us for a quote on firstname.lastname@example.org
If you wish delivery to another country other than Australia, shipping cost will be calculated at checkout. The flat shipping rate from our warehouse in Australia and any free shipping offer will not apply to deliveries outside of Australia. Temples and Markets is not responsible for any customs or duty charges incurred for delivery to countries other than Australia. This will be the responsibility of the customer ordering the item for overseas delivery.
Please refer to our Shipping Policy.
Q What is your refund policy?
A We want you to be ecstatic with your unique purchase and to be thrilled with your Temples and Markets experience.
So in the unlikely event that an item has arrived in an imperfect state we offer a no quibble refund or exchange policy once. Please refer to our Refunds Policy. However please note that handmade items and/or items made from recycled materials may vary from piece to piece. Due to the nature of the products we sell and the fact that they have been made by hand we are unable to offer change of mind refunds or exchanges.
Q The item I purchased wasn't exactly as it appeared on the website when it arrived. Why?
A Because most of our products are individually hand made with unique materials there may be some pattern or colour discrepancies to what is shown on the product image on this website. We have sourced pieces that are not mass produced and that is what makes your purchase so special.
Q I saw a product when I was travelling in S.E Asia and don't know where to find it again. Could you help?
A We call this Buyer Regret and it is one of the reasons we were inspired to launch Temples and Markets. We've suffered from this ourselves on several occasions in the past! We know what its like - you wished you'd bought it but couldn't fit it in your luggage or had spent too much on your holiday. We offer a service where we will do our research and try to track it down for you if you give us all the information required. No guarantees but we'll try our best. Please contact us for more details at email@example.com.